We sincerely apologise for any reasons which brings you to this page. Below is our refund policy.
- PottGlasses.com operates based on high trust between us and our customers.
- If you have received a wrong or faulty order, please contact us at [email protected]
- PottGlasses.com will ensure that correct items are mailed out.
- PottGlasses.com products will be carefully inspected to ensure quality before mailing out.
- SALE items are strictly non-exchangeable and non refundable.
We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:
- Size does not fit
- Change of mind
- Damage of item due to own negligence
- Incomplete / incorrect addresses given by Customer.
- Please take note that the REFUND process may take up to 5 WORKING days.
- Strictly NO cash refund.
- We will reimburse normal postage for defected / wrong item(s) sent to customer.
Upon full payment, we will proceed with the order.
For available power lens, we will proceed with lens cutting and frame fitting. This will take 2 working days. There after, we will send to courier service which take another 2 working days to reach our customer within Malaysia.
For customised power lens, we may need up to additional 7 working days.
Expect additional 7 to 10 days for shipment outside Malaysia.
Should you have any questions, kindly contact us at [email protected].