THE SUPPORT

What do I need to order?

We would need your valid eyeglasses prescription and your pupillary distance (PD) to make your glasses. So we suggest that you give us the information of your current glasses. Should you find difficulties to remember your prescriptions, give your doctor/optical shop a call and they will provide you all the information. PD plays a vital role in making a pair of comfortable glasses. Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. In the event that your doctor did not include your PD in your prescription, you can measure it using this way. Follow the steps in this link. (It’s simple.) We highly recommend you to gather all the information before making orders.

Once you have the information, you can fill it in at the checkout page or you can send in a handwritten one to sales.pottglasses@gmail.com coupled with order number.

How do I obtain my prescription?

At this stage, we have not set up physical shop hence we do not provide eye examination service. We recommend you to make an appointment with your local optometrist or give the optical shop where you made you current glasses a call, they should have your prescription. Remember to include your pupillary distance (PD) on your prescription.

What if I need to change my order?

Send in email within 1 day as we process the orders very quickly and we will try to make changes with our best effort.

How do I track order?

We will send you your shipping code provided by the courier company and you may track it online using the company’s website.

How do I order multiple pairs of glasses with different prescriptions?

We suggest you to place different order and we will send in separately. Please do not hesitate to do so as shipping is always free!

What is your returns policy?

We have a 30-days, no-question-asked return policy for all our eye wears. Kindly refer to return policy to find out the procedure.

To talk to our customer support, send us your contact to sales.pottglasses@gmail.com. We will get back to you within 24 hours.

Leave a Reply