What do I need to order?

We would need your valid eyeglasses prescription and your pupillary distance (PD) to make your glasses. So we recommend you to give us the information of your current glasses. Should you find difficulties to remember your prescriptions, give your doctor/optical shop a call and they will provide you all the information. PD plays a vital role in making a pair of comfortable glasses. Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. In the event that your doctor did not include your PD in your prescription, you can measure it using this way. Follow the steps in this link. (It’s simple.) We highly recommend you to gather all the information before making orders.

Once you have the information, you can fill it in at the checkout page or you can either hand-write submit sales.pottglasses@gmail.com, and provide the order number.

How do I obtain a prescription?

At this stage, we have not set up physical shop yet hence we do not provide eye test service. We recommend you to make an appointment with your local optometrist, or find an available doctor, or call up the optical shop where you made you current glasses, they should have your prescription. Remember to include your pupillary distance (PD) on your prescription.

What if I need to change my order?

Send in email within 1 day as we process the orders very quickly and we will try to make changes with our best effort.

How do I track order?

We will send you your shipping code provided by the courier company and you may track it online from the website.

How do I order multiple pairs of glasses with different prescriptions?

We suggest you to place different order and we will send in separately. Please do not hesitate to do so as shipping is always free!

What is your returns policy?

We have a 30-days, no-question-asked return policy for all our eye wears. Kindly refer to return policy to find out the procedure.

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